FAQs
Q: Can I customize the French alphabet?
A: Yes, we can produce in most international languages including English, French, German, Spanish, Portuguese.
Q: The goods I want says it's SOLD OUT, when will it be back in stock?
A: You can sign up to get an email when it comes back in stock. Most goods will be back in stock in 3 - 7 days. If you want a particular product back in stock sooner or need it by a particular date, please email us at support@Canvasgiftco.com and we'll try to meet your needs.
Q: How do I contact you guys?
A: Please visit contact us page. There are very detailed contact details on the page.
Q: How much is shipping?
A: Please visit shipping policy page. There are detailed logistics and distribution areas on the page, as well as instructions on production time and delivery time.
Q: What to do if fragile items are damaged in transit？
A: Fragile items will be wrapped in foam bags upon delivery to ensure safe transportation. After receiving the product, please take a photo or take a photo to keep the evidence when you open the package, and contact us in time, we will provide you with solutions according to the situation.
Q: Are these products harmful to our bodies?
A: Our products are produced with high-quality raw materials to ensure that they meet the safety standards of various countries and regions. For some special products, we will give a safety reminder in a prominent position on the product page.
Q: Where are the goods shipped from？
A: We have warehouses all over the world. We will arrange the delivery from the warehouse closest to you according to your delivery address.
Q: Why does the very similar goods have different prices on the website?
A: We will make small price adjustments according to different festivals and inventory conditions. This is a normal way of marketing and will not have an impact on product quality.
Q: Can I see what the customized product looks like before shipped？
A: We will produce the goods as the picture you provided to us. And if you want to preview your goods, please contact us.
Q: Is there any reference documents or user manual of how to use the product？
A: We will provide instructions on the product page, and you will receive the goods with instructions according to the situation.
Q: What ages do you recommend your goods for?
A: We recommend our goods for adults and teens over 16 years, Some of our products images have skeletons, cartoon violence, sexually suggestive，cartoon nudity or fine art nudity which may not be considered appropriate for children so please take this under advisement before purchasing.
Q: Can I cancel my order?
A: If your order isn't already being processed, then yes, we can cancel your order. Email us that you want your order canceled (please include the order number) and we'll cancel it if we can and give you a full refund.
Q: Can I change the shipping address on an order I already placed?
A: Yes, as long as it has not yet shipped. For assistance please email us at support@Canvasgiftco.com and we will do our best to get this taken care of for you.
Q: Can I order your goods for re-sale/wholesale?
A: We consider wholesale inquiries on a case-by-case basis. Minimum order quantities apply, and we do not offer free shipping or credit terms on wholesale orders.
Q: Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
- Quick checkout process
- Easily view your order status and order history
- Receive updates detailing our new releases and special promotions
Q: What if I forgot my password?
On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.
Q: What if I typed the wrong email address?
Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.
Q: Are there any exchange rates?
All of our transactions are based in USD. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
Q: What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
Q: How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
Q: How do I change or cancel my order?
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
Please note that any orders that have already been packed or shipped cannot be cancelled.
Q: How do I set my shipping address?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".
Q: Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination's customs department will have the package on hold.
Q: When will my order arrive?
The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.
Q: How do I track my order?
We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.
You can track your order here.
Q: Can I use several discount codes in one order?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
Q: What Do I Do If I Have Missing Items In My Order?
If something is still missing, please contact us immediately.
Q: When will my order be processed?
All orders are handled and shipped as soon as possible. Please allow extra time for your order to be processed during holidays and sale seasons.
We processes orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.
Q: Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in GBP, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Q: How do I return an item?
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.
Q: What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
Q: How long is the returns process?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
Q: When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.