Canvasgiftco Return and Refund Policy
Thank you for choosing Canvasgiftco. We are committed to ensuring your satisfaction. If there’s an issue with your purchase, please contact us, and we’ll do our best to help. By placing an order, you agree to the terms outlined below.
30-Day Return Policy and Quality Guarantee
Canvasgiftco ensures that our products meet high-quality standards. If there is a quality issue with your order, please contact us within 30 days of delivery at [our support email]. We offer refunds or replacements for defective items as per the guidelines below.
Please Confirm Your Order Information
Since we provide personalized products, it is essential to confirm all order details before finalizing your purchase. Carefully check all personalized information (e.g., name, size, color) to ensure accuracy. Once the order is placed, it immediately enters our processing system and cannot be changed or canceled.
Defective or Damaged Items
- If an item arrives defective or damaged, please contact us via email with clear photos or videos and a description of the issue.
- We will process a refund or replacement within 48 hours.
- For defective items, no return is needed; simply provide evidence of the issue.
Processing Time and Refund Method
- Return processing takes 2-3 weeks.Returned packages must include the order number, reason for return, and other information. Return packaging must be intact.
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If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
- After the item is returned and added to inventory, a refund will be processed to your original payment method within 3-5 business days.
- For non-quality-related returns, shipping fees are non-refundable.
Order Cancellation Policy
Once an order is confirmed, it enters the processing system and cannot be modified or canceled. Please verify all personalized details carefully before placing your order to ensure accuracy.
Free Replacement Eligibility
For packages delayed by logistics for more than three weeks or those that arrive significantly later than expected, we offer a free replacement.
Refund Notes
- Refunds will be issued to the original payment method.
- Once processed, please allow 3-5 business days for the funds to appear in your account.
Policy Updates Canvasgiftco reserves the right to amend this policy at any time, with updates published on this page. For questions, please reach out to our customer service team.
Customer Service Hours
Business Hours: Sunday to Friday, 9:00 pm to 6:00 am (EST)
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Return address: 1st Floor, Building A-B, No. 2 Longjiang 2nd Road, Xiekeng Village, Qingxi Town, Dongguan City, Guangdong Province
Orders can be cancelled within 3 days. Order processing time is 7-15 days after placement. Orders can be cancelled if the customer initiates cancellation before the shipping date, and within the website's designated cancellation period. Goods must be in new, unused condition.
Original packaging, labels, and accessories must be complete.
Specific items (such as customized or promotional items) are not eligible for return unless there is a quality issue.
Return address: 2nd Floor, No. 37, Hengxing Industrial Park, Shangfeng Road, Qingxi Town, Dongguan City, Guangdong Province, China, Postcode 523660
