Wooden Lettering Star Pendant

Our handcrafted personalized gifts embody our commitment to quality, craftsmanship, and, most importantly, the safety and sustainability of your family and the environment. We understand that you and your family seek not only beautiful and meaningful decorations but also the peace of mind that comes with knowing they are safe and environmentally friendly. In this safety and sustainability materials declaration, we aim to clarify how our signs prioritize the well-being of you and your family, as well as the sustainability of our planet, providing the assurance you need when selecting gifts for your family.

1. Premium Natural Pine Wood

Our signs are crafted from high-quality natural pine wood, representing the core of our safety and sustainability commitment. Pine wood is renowned for its exceptional quality in home décor and its sustainability. Here's why we choose this wood:

• Sustainable Sourcing: We prioritize environmentally responsible practices by sourcing our pine wood from sustainably managed forests. This ensures that for every tree harvested, more are planted, contributing to the preservation of our forests for future generations.

• Smooth Texture: Pine wood features a smooth and uniform texture, free from rough spots or irregularities that could pose risks to your family. Its comfortable touch makes it suitable for young, curious hands to explore.

• Crack Resistance: We prioritize your comfort and safety. Pine wood's resistance to splintering is a crucial feature enhancing safety. We take every precaution to ensure that you are not exposed to debris or rough edges during installation and use.

Our commitment to sustainability extends beyond wood selection. We meticulously inspect each sign's production to meet our stringent standards. We spare no effort in ensuring that every product leaving our factory is both aesthetically pleasing, safe, and environmentally friendly.

2. Non-Toxic and Environmentally Friendly Water-Based Paint

We understand that your well-being depends on more than just wood selection—it also involves the colors and finishes used on our signs. To provide vibrant and appealing colors while maintaining environmental sustainability, we use non-toxic and environmentally friendly water-based paint.

Our water-based coatings offer:

• Environmental Friendliness: Free from harmful chemicals such as lead and other heavy metals, ensuring you are not exposed to any toxic substances during use.

• Odorless: No unpleasant smoke or strong odors that may affect health. Our paint is odorless, ensuring there are no irritants.

3. Certifications and Rigorous Quality Checks

Our signs have passed CPC, CE, and RSL-Phthalate certifications, ensuring compliance with relevant safety standards and regulations. Additionally, each shipment undergoes rigorous quality checks, including information verification to prevent customization errors.

4. Rounded Edges and Smooth Corners

We address every possible safety risk by carefully polishing all edges of our signs to ensure the safety of you and your family.

Rounding edges and smoothing corners serve multiple purposes:

• Personal Safety: We eliminate any sharp or rough surfaces to ensure there are no debris or protruding parts that could harm your child. Our attention to detail ensures that every aspect of our signs is safe to touch and explore.

Our Commitment: Your Family's Safety, Happiness, and Environmental Sustainability

At Canvasgiftco, we take the safety of each of our users extremely seriously. Our signs are designed with this belief at our core, as well as our commitment to environmental sustainability.

Our signs are more than just decorations—they are gifts for the entire family, engraved with each family member's name and birthday. You can also engrave your favorite family slogans on them. A happy family inspires each of us, and a sustainable future inspires us all.

Canvasgiftco Return and Refund Policy

Thank you for choosing Canvasgiftco. We are committed to ensuring your satisfaction. If there’s an issue with your purchase, please contact us, and we’ll do our best to help. By placing an order, you agree to the terms outlined below.

60-Day Return Policy and Quality Guarantee

Canvasgiftco ensures that our products meet high-quality standards. If there is a quality issue with your order, please contact us within 60 days of delivery at [our support email]. We offer refunds or replacements for defective items as per the guidelines below.

Please Confirm Your Order Information

Since we provide personalized products, it is essential to confirm all order details before finalizing your purchase. Carefully check all personalized information (e.g., name, size, color) to ensure accuracy. Once the order is placed, it immediately enters our processing system and cannot be changed or canceled.

Defective or Damaged Items

1. If an item arrives defective or damaged, please contact us via email with clear photos or videos and a description of the issue.
2. We will process a refund or replacement within 48 hours.
3. For defective items, no return is needed; simply provide evidence of the issue.

Returns for Non-Quality Reasons

If the item has no quality issues and you still wish to return it, return shipping fees are the customer’s responsibility. Please follow these steps:

1. Submit a return request within 60 days of delivery and request a return address from customer service.
2. Provide a shipping label and cover the shipping fees.
3. Once we receive the item, we will refund 70% of the purchase price (30% is retained for the crafting fee on personalized items).

Return Shipping Fees

• Quality Issues: No return shipping fees for customers.
• Non-Quality Issues: Customers are responsible for return shipping costs.

Processing Time and Refund Method

1. Return processing takes 2-3 weeks.
2. After the item is returned and added to inventory, a refund will be processed to your original payment method within 3-5 business days.
3. For non-quality-related returns, shipping fees are non-refundable.

Order Cancellation Policy

Once an order is confirmed, it enters the processing system and cannot be modified or canceled. Please verify all personalized details carefully before placing your order to ensure accuracy.

Free Replacement Eligibility

For packages delayed by logistics for more than three weeks or those that arrive significantly later than expected, we offer a free replacement.

Refund Notes

• Refunds will be issued to the original payment method.
• Once processed, please allow 3-5 business days for the funds to appear in your account.

Policy Updates Canvasgiftco reserves the right to amend this policy at any time, with updates published on this page. For questions, please reach out to our customer service team.

Customer Service Hours
Business Hours: Sunday to Friday, 9:00 pm to 6:00 am (EST)

We believe we have some of the most innovative products in the world, and we want to make sure we back that up with a risk-free 30-day guarantee.

If for any reason you do not have a positive experience, we will make every effort to ensure that you are satisfied with your purchase.

We want you to rest assured that there is absolutely zero risk in buying and trying out products. If you don't like it and don't feel bad, we'll do it right.

We email support. If you need help, please contact us.

Industry Standard Firewalls

Canvasgiftco servers are protected by secure firewalls—communication management computers specially designed to keep information secure and inaccessible by other Internet users. You're absolutely safe while you shop at Comfybear because:

• we work to protect the security of your information during transmission byusing Secure Sockets Layer (SSL) software, which encrypts information you input. 
• we reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. 
• it is important for you to protect against unauthorized access to your password and to your computer. Be sure to log out when finished using a shared computer. 

Canvasgiftco Safe Shopping Guarantee - Protection against credit card fraud:

Shopping on Canvasgiftco is safe. Every credit card purchase is covered by our Safe Shopping Guarantee: 

Shop Safely and Securely:

Canvasgiftco takes great pride in offering a safe and secure online shopping experience:

We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

Shipping Insurance Cover:

Being a customer centric company, we not only secure your payment but also provide insurance cover to our customers. This insurance plan is provided by Canvasgiftco and the world leading insurance corporation PICC, any lost shipping or damage in transit, you will get fully protected. So whatsoever may be the matter at Canvasgiftco, your money is safe. 

Enjoy your shopping and keep grabbing the deals with confidence!